FAQ

Ordering & Products

What types of products do you sell?

• We offer a curated selection of high-quality bedroom shoes and clothing. Our range includes comfortable and stylish footwear designed for indoor relaxation, as well as apparel focused on comfort and quality materials.

Where are your products made?

• The origin of our products may vary. We work with trusted manufacturers who adhere to our standards for quality and craftsmanship. Specific details about a product's origin, if available, can usually be found on the product page.

How do I find the right size?

• We provide size charts on each product page to help you find the best fit. Please refer to these charts and consider any specific sizing notes mentioned in the product description. If you're still unsure, our customer support team is happy to assist you.

Can I cancel or change my order after it's been placed?

•  We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible after placing your order, and we'll do our best to accommodate your request. However, once an order has been shipped, it cannot be canceled or changed.

What if an item I want is out of stock?

• We strive to keep our inventory up-to-date. If an item is out of stock, you may see an option to sign up for email notifications when it becomes available again. The availability timeframe can vary, so please check the product page for any estimated restock dates.

Shipping & Delivery

Where do you ship to?

• Currently, we offer free shipping to the United States and the United Arab Emirates. We are working towards expanding our shipping destinations in the future. For other locations, shipping costs are calculated at checkout.

What are your shipping costs?

• Shipping is free to the United States and the United Arab Emirates. For all other destinations, shipping costs are calculated based on the weight of your order and the destination. You can view the shipping costs at checkout before completing your purchase.

How long will it take to receive my order?

• Order processing takes 1 to 3 business days (Monday to Friday). After processing, the estimated transit time is 6 to 12 business days (Monday to Friday). The total estimated delivery time is 7 to 15 business days (Monday to Friday). Please note that these are estimates and actual delivery times may vary.

What is the order cutoff time?

• Our order cutoff time is 05:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after this time will be processed starting the next business day.

Will I receive a tracking number for my order?

• Yes, once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website, allowing you to monitor the progress of your shipment.

What if my package gets lost or damaged during shipping?

• While we take great care in packaging your order, unforeseen circumstances can occur during shipping. If your package is lost or arrives damaged, please contact our customer support team immediately with your order number and any relevant photos (if damaged). We will work with the shipping carrier to resolve the issue.

Returns & Refunds

What is your return policy?

• We accept returns within 30 days of you receiving your order, provided the items are in their original, unused, and unworn condition with all original tags and packaging intact. Please refer to our full Return and Refund Policy for detailed instructions and eligibility criteria.

How do I initiate a return?

• To initiate a return, please email our customer support team at support@teeaussie.com with your order number and details of the item(s) you wish to return. They will guide you through the return process.

Do I have to pay for return shipping?

• You are responsible for return shipping costs unless the return is due to a defect in the product or an error on our part (e.g., we sent the wrong item). In such cases, we will cover the reasonable cost of return shipping.

When will I receive my refund?

• Once we receive your returned item(s) and verify that they meet our return policy criteria, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

What if I receive a damaged or defective item?

• If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order with clear photos of the damage or defect. We will arrange for a return or replacement and cover all associated shipping costs.

Payment

What payment methods do you accept?

• We accept major credit cards (Visa, Mastercard, American Express, Discover) and debit cards linked to Visa or Mastercard.

Is my payment information secure?

• Yes, we take the security of your payment information very seriously. All payments are processed securely through encrypted connections, and we utilize industry-standard security protocols to protect your financial details.

When will my payment be processed?

•  Your payment may be pre-authorized when you place your order. The actual charge will be processed once your order is prepared for shipment.

What currency are your prices in?

• All prices on our website are displayed and processed in United States Dollars (USD).

Other Questions

How can I contact customer support?

• You can reach our customer support team by emailing us at support@teeaussie.com. We aim to respond to all inquiries within [Specify timeframe, e.g., 24-48] business hours.

Do you offer wholesale or bulk discounts?

• Please contact our customer support team at support@teeaussie.com with details about your wholesale or bulk order inquiry. We will review your request and get back to you with more information.

How can I stay updated on new products and promotions?

• The best way to stay informed about our new arrivals, promotions, and other news is to subscribe to our newsletter. You can usually find the signup form at the bottom of our website.